Analyst HR Operations

Skills this role screens for

About the role

JLL is hiring for the role of Analyst HR Operations!

The work

Responsibilities of the Candidate

• Resolve Tier 1 queries and transactions related to core HR processes.
• Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
• Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
• Working with and assisting global employee/HR users from APAC, EMEA & AMR.
• Manage Global compensation audits and reports.
• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.
• Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
• Manage One-time payments bulk uploads and comp requests.
• Managing & Coordinating queries on Case management tool Service now effectively.
• Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management.
• Active participation on any new transitions and documents creation.
• Assist with data correction or escalate to Sr. Analyst/SME, specifically for issues that cannot be resolved through self-service.
• Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.
• Update/Review SOP’s and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes.
• Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.
• Ability to identify and escalate complex queries to appropriate stakeholders.
• Adhere to agreed KPIs, KRAs, SLAs and customer service standards.
• Managing client calls with the Global process partners on a regular basis and ensures required documentation.
• Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience.

Who they want

Requirements

• Understanding or Knowledge of HR fundamentals, practices, and procedures.
• Strong written and verbal communication skills.
• Previous experience in a Workday HR environment preferred or similar HR ERP desirable.
• Knowledge of Case Management tool ServiceNow an added advantage.
• Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.
• Bachelor’s/Master’s degree in Human Resources or Personnel Management.
• 1-2 years of experience in HR or client services role preferred.
• Comfortable to work in Global shift timing.