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Wipro LimitedVia Unstop

Posted 1w ago

ADMINISTRATOR L2

Pay

Salary (undisclosed)

Location

Mumbai, India

On site

Apply by

22 Oct

Last day today

Skills this role screens for

Linux/unix system administrationIncident triageIT service management (itsm)Sla managementChange management

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About the role

Wipro Limited is hiring for the role of Administrator L2!

The work

Responsibilities of the Candidate

  • Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
  • Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
  • SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
  • Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.

Who they want

Requirements

  • Solaris Admin
  • 1-3 Years

Wipro Limited

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Where this listing comes from

From a public listing board (Unstop).

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