Trial Experience Apprentice

HighLevel is hiring for the role of Trial Experience Apprentice! Responsibilities of the Apprentice: • Learning how to understand different customer needs and communication styles so every customer feels welcomed • Greeting customers, keeping the call queue updated, managing the waiting room, and replying to texts and emails • Setting up basic customer account info when needed • Answering calls, chats, and emails and booking appointments for the team • Keeping track of customer info and making sure tasks get passed to the right team member using our CRM system • Helping create good habits for how our video waiting room should run • Entering information into spreadsheets or updating calendars • Answering and forwarding phone calls • Sending customers short surveys to rate their experience • Keeping an eye on our systems to make sure everything's working properly • Helping urgent customer issues get handled quickly • Helping the team stay organized by setting reminders and managing the task pipeline • Learning more about our products by joining team meetings and trainings • Being flexible — other tasks might come up as the business changes Requirements: • A high school diploma or GED (or working toward one) • Good communication skills in English; comfortable explaining things clearly to customers • No prior experience required — we'll train you! Any past experience answering calls, scheduling, or helping customers is a nice bonus, not a requirement • Willingness to learn tools like Google Calendar • Friendly phone, email, and chat communication style • Ability to stay organized and find information quickly • Comfortable juggling a few tasks at once in a fast-paced day • Patience and good listening skills • A positive, easygoing attitude with customers • Comfortable adjusting your tone depending on who you're talking to • Enjoys building good first impressions with people • Able to work from home, on camera, in a quiet space • Reliable high-speed internet at home • Open to a flexible schedule, including some mornings, nights, weekends, or holidays • Comfortable using a Mac with multiple monitors, and open to learning tools like Google Suite, Zoom, Slack, and Excel