Success Coach FTC

Skills this role screens for

About the role

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

6 month FTC

Multiverse is at an exciting juncture, one that requires transformation of both scale (10,000 to 100,000 apprentice learners) and technology (recognising potential of our expanded product, platform and AI offerings). Success in the short to mid-term will be defined by how well we execute against our strategy, how capable we are to continuously improve core operating metrics and process and how supported our 300+ coaches are to have a daily, positive impact to our apprentices and learners.

As a Post-Gateway Success Coach, your primary focus will be on providing essential support and guidance to our apprentices as they prepare for their End Point Assessment (EPA) and resits. You will play a pivotal role in supporting our learners as they transition from on-programme learning to the successful completion of their EPA. You will be responsible for ensuring that learners are well-prepared, motivated, and engaged throughout this critical phase of their apprenticeship. Your role involves tracking engagement, facilitating EPA preparation, providing 1:1 support to Apprentices and, when needed, facilitating resubmissions. Additionally, you manage learner escalations and escalate when necessary. Your work contributes to learners succeeding in their EPA and continue their journey toward professional growth.

The work

KEY RESPONSIBILITIES

• Develop and oversee all post-gateway communications, experiences and escalations for learners focusing on an ultimate success metric of timely End Point Assessment pass.
• Monitor the engagement of all apprentices in your assigned caseload and develop scalable intervention strategies to ensure apprentices stand the best chance of succeeding
• Simplify administrative processes to maximise your time spent with apprentices to drive customer value
• Work closely with the Certification Operations team to ensure any necessary special considerations and documentation relevant to the apprentice are completed in a timely manner
• Act as a first port of call for inbound apprentice queries including offering 1:1 support for apprentices seeking additional guidance on the EPA process, turning key trends in their questions into resources accessible to all apprentices.
• Share insights with the wider Multiverse Delivery team relating to EPA-specific trends and opportunities to enhance timely, first-time pass rates and reduce technical fails, encouraging

Who they want

WHAT WE'RE LOOKING FOR

• 2+ years of professional experience in coaching
• Exceptional written, verbal and on-camera communication and presentation skills
• Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment
• Demonstrated mastery of coaching best practices and/or openness to develop in this area
• Passion for delivering the best learning opportunities and supporting others on their development journey, passionate about social mobility and equity with continual curiosity in AI an