People Operations Advisor

Skills this role screens for

About the role

About us At Trainline, our purpose is to empower greener travel choices, connecting people and places. https://www.thetrainline.com/terms/sustainability-faqs Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels. Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet. We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel. Introducing the People Team at Trainline 👋 At Trainline, the People Team is central to supporting the company’s ambition and growth plans. We are looking for a People Operations Advisor to join our UK People Operations team. Reporting into our UK People Operations Team Manager, you’ll work on all things HR and be responsible for supporting employees across the business and helping to make Trainline a great place to work. You’ll provide high quality support in relation to both core HR processes and ad-hoc projects and quickly become an integral part of the team and wider business. If you’re successful in your application, you’ll be joining an enthused and high performing team, one which prides itself on providing stellar service at every stage of the employee life cycle, from on-boarding to off-boarding and everything in between. As a People Operations Advisor at Trainline, you will...🚅 - Provide high-quality first-line support to Trainliners and resolving HR process and policy queries professionally and within agreed SLAs. - Produce and maintain accurate people data, ensuring high data integrity in our HRIS (HiBob) and that updates are completed promptly. Apply a data-literate, analytical mindset to validate information and produce reports that support People Ops delivery and decision-making. - Deliver change alongside day-to-day People services by contributing to People Ops projects such as system enhancements, process redesign, and embedding AI-enabled solutions, while balancing inbox SLAs, operational deadlines, and project work through effective planning and prioritisation to ensure reliable delivery. - Work with People Business Partners to support cyclical People processes and document and implement employee lifecycle changes, including personal and contractual updates. - Support the preparation, validation, and processing of the monthly UK payroll, ensuring accurate and timely data inputs and alignment between HiBob and payroll workflows. - Deliver day-to-day benefits administration, managing enrolments and changes accurately and resolving benefit-related issues efficiently. - Manage employee lifecycle administration, including pre-boarding, contracts, background checks, Right to Work documentation, and visa sponsorship, ensuring employee data is accurate across systems and workflows. - Process People-related invoices and purchase orders accurately, partnering with accounts payable and supporting effective financial administration. - Support and manage the improvement, implementation, and documentation of People policies, processes, and templates, ensuring they remain up to date, user-friendly, and aligned with a tech-first, self-service culture. Based on the sensitive nature of the role, it’s important that you bring the appropriate degree of discretion and empathy in the way you operate. To this end, you’ll be responsible for identifying escalation points and making sure that any issues are managed appropria