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Rentokil InitialVia Unstop

Posted today

Service Planner

Pay

Salary (undisclosed)

Location

Pune, India

On site

Apply by

5 Nov

12 days left

Skills this role screens for

Workforce schedulingSchedule managementOrganization skillsCustomer serviceCommunication skills

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About the role

Rentokil Initial is hiring for the role of Service Planner!

The work

Responsibilities of the Candidate

  • To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.
  • Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
  • Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
  • Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
  • Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
  • Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
  • Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.
  • Reviews and provides service compliance updates daily.

Who they want

Requirements

  • Minimum graduation with 1 to 3 years of relevant experience of managing team
  • Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage)
  • Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues.
  • Knowledge of territory which is handled for planning
  • Occasional Travel required within the Division
  • Be decisive
  • Attention to details and accuracy
  • Planning & organizing
  • Analytical skills
  • Customer oriented

Where this listing comes from

From a public listing board (Unstop).

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