Senior Product Manager (CRM & Growth)

Skills this role screens for

About the role

ABOUT LENDABLE

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

• One of the UK’s most exciting unicorns with a team of over 800 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk)

Also

JOIN US IF YOU WANT TO

• Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
• Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
• Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting

The work

About the role

Every email and notification we send is part of how customers experience Lendable, and a 5.0★ Trustpilot rating across more than 100,000 reviews sets a high bar for it: communication has to be clear, timely and honest. As our Senior Product Manager for CRM & Growth, you'll own the products and systems that shape how customers hear from us across their lifecycle, from first interaction through to retention and reactivation.

Product here isn't backlog grooming. The trade-offs are commercial as much as they are user-facing: engagement, retention, conversion, cost to serve and customer experience all pull against each other, and you'll make the calls. There will always be more good ideas than capacity, so sharp prioritisation is central to the job. The role also has a real technical edge. Messaging reliability, deliverability and platform integrations are part of what you'll own, so you'll need to be comfortable going deep with engineers. Teams here are small relative to the size of the book we run, so you'll carry more scope and ownership than the same title would at a larger, more layered company.

The work

What you'll be doing

What we're

• Owning the roadmap and outcomes for our CRM and lifecycle product: onboarding, engagement, retention and reactivation
• Prioritising a pipeline of competing opportunities across CRM, growth, deliverability and platform work, weighing expected impact, effort and risk, and being clear about what we won't do
• Taking products and channel improvements from problem definition through to launch and iteration, owning both the product and technical decisions alongside Engineering
• Defining the metrics that matter and making the commercial trade-offs between growth, retention, cost and customer experience, and making sure performance is measurable end to end, from tracking and data flows through to dashboards the wider business can trust
• Running an experimentation programme: writing clear hypotheses, designing A/B tests, and using SQL and our data to measure true incremental impact
• Treating email deliverability and messaging reliability as product concerns, working with Engineering on infrastructure, platform integrations and cost efficiency
• Shaping requirements with Engineering, Design, Marketing, Risk and Compliance so that what we ship is effective and meets the standards expected of a regulated lender
• Holding a high bar for what customers receive: clear, honest content, well-tested design, and rigorous checks before and after launch.