Posted today
Regional Support and Operations Member(Aprenticeship -12 months)
Pay
Salary (undisclosed)
Location
Mumbai, India
On site
Apply by
19 Nov
10 days left
Skills this role screens for
Opens on HSBC's site. Sign in first and we keep it in your pipeline.
Still studying?Paid operations and admin internships open nowAbout the role
HSBC is hiring for the role of Regional Support and Operations Member (Apprenticeship – 12 months)!
The work
Responsibilities of the Candidate
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Manage and control daily operations and administration of payment operations, which includes FCY/LCY processing, regulatory filings, RBI liaison and investigations, to achieve a high level of efficiency and customer service.
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Monitor performance of external vendors and operating staff in the unit.
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Ensure standardization of processes. Process notes to be updated on a regular basis.
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Regulatory reporting activities as per RBI and other regulators' requirements.
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Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in a timely manner.
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Ensure day-to-day processes are run as per defined procedure notes and policies.
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Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
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Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
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Implement the Group compliance policy as applicable to the role.
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Be aware of the Operational Risk scenarios associated with the role and ensure that all actions during employment with HSBC take account of the likelihood of operational risk occurring.
Who they want
Requirements
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FEMA knowledge.
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People and Stakeholders Management.
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Strong communication and decision-making ability.
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Thinking and problem-solving skills.
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Customer-centric approach to support business growth.
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Familiarity with AI-enabled tools is an advantage.
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