Order to Cash Apprentice

Skills this role screens for

About the role

S&P Global is hiring for the role of Order to Cash Apprentice!

The work

Responsibilities of the Apprentice

• Participation in the collection of all outstanding receivables which includes making collections calls and other communications with clients
• Enforcing Policies and procedures related to collection activities and payment processing
• Providing timely customer service for items such as customer refunds, payment forms, payment discrepancies, and tax forms
• Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
• Working with other business teams including Sales, Order Management and Client Services to solve customer issues impacting payment
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Training new Apprentices Sharing knowledge and understanding of processes and procedures
• Performing other related tasks as required
• Responsible for processing Quotes submitted by the Commercial organization and ensuring they follow business partner operational guidelines.
• Complete an accurate and thorough review of Standard Quotes daily in our CRM (Customer Relationship Management) Systems “Salesforce” to provide an accurate invoice to clients for prompt payment
• Gain understanding of core billing systems (Zuora, Oracle Cloud (Fusion), SAP, Salesforce CPQ) and tools utilized in Business Services
• Notify management of trends within OM Review that have a negative impact to SLA (Service Level Agreement) or to our subscribers (Document and provide prompt/actionable resolution)
• Fulfill all audit requirements set forth by management.
• Performing other related tasks as required.

Who they want

Requirements

• At least a bachelor's degree in any field or relevant discipline – Freshers only.
• Experience in Customer Service, Collections, or Billing roles is a plus but not required
• Candidates must have strong verbal and written English communication skills.
• Candidates will be required to perform in team and individual settings and will be working with global business partners
• Excellent problem-solving skills, attention to detail, goal oriented and high initiative attributes are competencies for success in this role
• A commitment to excellent customer service
• Basic knowledge of MS Office Suite products including Excel is a plus
• Must be amenable to working a hybrid schedule with a minimum of two days each week in an office setting