Posted 1w ago
Pay
Salary (undisclosed)
Location
Bangalore, India
On site
Apply by
23 Oct
1 day left
Skills this role screens for
Opens on Vodafone Idea Ltd's site. Sign in first and we keep it in your pipeline.
Still studying?Paid software internships open nowAbout the role
VOIS is hiring for the role of Apprentice - Network Monitoring Engineer!
The work
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Monitor customer networks and network elements within defined service level agreements (SLAs).
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Perform initial fault diagnosis and validate network alarms.
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Report service-impacting incidents to customers and internal stakeholders in a timely and accurate manner.
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Create and manage trouble tickets for investigation and resolution by specialist teams.
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Work closely with technical support teams, incident management teams, service desks, and first-line support functions.
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Maintain operational excellence to support network availability and minimise service downtime.
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Ensure accurate communication of faults and associated customer impact.
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Contribute to continuous process improvements and operational efficiency initiatives.
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Participate in a 24x7 shift environment to support business and customer requirements.
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Collaborate effectively with cross-functional teams to ensure seamless customer service delivery.
Who they want
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Engineering degree or Engineering Diploma.
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Basic networking knowledge, preferably with exposure to Cisco networking technologies.
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Also
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OSI Model
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TCP/IP Protocol Suite
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Basic Routing and Switching Concepts
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Also
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Windows Operating Systems
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Internet Browsers
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Microsoft Office Applications
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Email Applications
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Strong verbal and written communication skills in English.
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Methodical troubleshooting and problem-solving skills.
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Analytical mindset with attention to detail.
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Ability to work effectively within a collaborative team environment.
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Willingness to work rotational 24x7 shifts.
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Approximately one year of experience within ISP, Telecom or Managed Services environments.
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Experience working in a Network Operations Centre (NOC).
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CCNA certification.
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Postgraduate qualification in Advanced Networking.
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Experience within a Managed Service Organisation.
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Exposure to large-scale IP network environments.
From a public listing board (Unstop).
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