IT Service Desk Associate (JAPANESE SPEAKER)

Skills this role screens for

About the role

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook • Collect, document, resolve and process user incidents and requests via phone/e-mail/chat • Use knowledge base in daily business • Frequently communicates with team management about new solutions and open points • Support the ITSD Global Team in developing new ways of working • Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline • Excellent knowledge (oral and written) Japanese language (at least B2-C1 level) • General IT Knowledge with focus on workplace IT • Ability of cross-functional thinking and quick problem solving skills • Excellent communicator and team player • Customer service and solutions-oriented person, conveying genuine willingness to help • Ability to work under pressure • High degree of self-motivation and learning potential • Amenable to work on day shift; weekends off and working onsite • Contract is for 1 year only and will be under an agency or headhunter. • Can start asap Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.