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EatonVia Unstop

Posted today

IT Apprenticeship

Pay

Stipend (undisclosed)

Location

Pune, India

On site

Type

Internship

Apply by

6 Nov

13 days left

Skills this role screens for

IT service desk supportMicrosoft azureItil problem managementNetwork troubleshooting

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About the role

Eaton is hiring for the role of IT Apprentice!

The work

Responsibilities of the Intern

  • Monitor and manage the incident ticket queue to ensure timely assignment and resolution of support requests.
  • Review all incoming incidents and assign unassigned tickets to the appropriate support resources.
  • Perform initial triage of tickets to determine severity, impact, and resolution path.
  • Resolve low-effort incidents during ticket review, including common issues such as VDI restarts, session resets, and basic connectivity issues.
  • Identify tickets that can be quickly resolved and communicate prioritization recommendations to assigned engineers to improve user experience and reduce resolution times.
  • Investigate, troubleshoot, and resolve incidents related to: Azure Virtual Desktop (AVDI), Citrix Virtual Apps and Desktops, Windows 365 Cloud PC, Virtual desktop performance and connectivity, User access and authentication issues, Profile, application, and session management
  • Document troubleshooting activities and maintain accurate incident records.
  • Escalate complex issues appropriately while maintaining ownership through resolution.

Who they want

Requirements

  • Incident Management
  • Service Desk Operations
  • Virtual Desktop Infrastructure (VDI)
  • Azure Virtual Desktop (AVD)
  • Citrix Administration
  • Windows 365
  • Problem Management
  • Major Incident Communications
  • Operational Excellence
  • Customer Experience Focus
  • Process Improvement
  • Technical Troubleshooting

Eaton

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Where this listing comes from

From a public listing board (Unstop).

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