General Client Manager

Skills this role screens for

About the role

São Paulo, Brazil | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership team helps retailers and brands create measurable growth by putting the customer at the centre of every decision. We combine deep customer understanding, world-class analytics and commercial expertise to build stronger customer relationships, improve experiences and deliver sustainable business performance.

The work

About the Role

We're looking for a General Client Manager to lead and develop strategic client relationships in Brazil. You'll work closely with client stakeholders and cross-functional dunnhumby teams to translate customer and commercial challenges into actionable solutions that create measurable value. This role is ideal for someone who enjoys balancing commercial leadership, relationship management and data-driven decision making.

The work

What You'll Be Doing

You'll act as a trusted partner to clients, helping them maximise the value of dunnhumby's solutions while identifying opportunities for growth and long-term collaboration.

• Lead day-to-day relationships with key client stakeholders.
• Develop account plans that align client priorities with dunnhumby capabilities.
• Identify growth opportunities and support commercial discussions.
• Partner with analytics, consulting and media teams to deliver high-quality outcomes.
• Communicate insights and recommendations clearly to senior client audiences.

Who they want

What We're Looking For

We're looking for someone who combines commercial acumen with strong relationship-building skills and a passion for helping clients succeed through customer-led decision making.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

• Experience managing and growing client relationships in a commercial environment.
• Strong stakeholder management and influencing capability.
• Ability to translate data and insights into clear business recommendations.
• Commercial awareness with a focus on delivering measurable value.
• Collaborative working style and confidence partnering across multiple teams.

What you get

Brazil Benefits

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found(here)

• Fully funded private medical and dental coverage.
• Life assurance and a pension plan with employer matching contributions.
• Employee Assistance Program providing confidential support and wellbeing resources.
• Transportation support, meal vouchers and childcare assistance.
• Access to wellbeing resources, Gympass and long-service recognition programmes.
• Employee referral rewards and additional local benefits available to eligible employees.