Customer Success Associate (CSA)

Recruit CRM is hiring for a Customer Success Associate (CSA)! About the Company: Recruit CRM is building modern technology for recruitment professionals. As a Customer Success Associate, you will help customers get value from the Recruit CRM platform while developing practical experience in customer communication, product support, and relationship management. Responsibilities: • Respond to client questions and support requests through chat and email with clarity, empathy, and professionalism. • Learn the Recruit CRM platform thoroughly and guide users through relevant features and workflows. • Understand customer needs, investigate user problems, and provide accurate, timely solutions. • Document recurring issues and share useful customer insights with internal teams. • Build positive, long-term client relationships through consistent follow-up and thoughtful communication. • Work remotely for 8.5 hours per day, Monday through Friday. Requirements: • Open to students graduating or post-graduating in 2027. • Strong written and verbal communication skills, with confidence communicating through chat and email. • Customer-focused attitude, patience, curiosity, and a willingness to learn a SaaS product. • Ability to understand user concerns, troubleshoot logically, and explain solutions in a simple manner. • Comfort working independently in a fully remote environment and collaborating with distributed teams. Selection Process: • Assignment • HR discussion • Manager interview • Director interview • CEO interview This is a full-time role with compensation of ₹20,000 per month. Successful completion of training and strong performance may lead to a full-time opportunity with a CTC of ₹8 LPA.