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PhonePeVia Unstop

Posted today

Customer Experience Specialist

Pay

Salary (undisclosed)

Location

Bangalore, India

On site

Apply by

5 Nov

12 days left

Skills this role screens for

Microsoft ExcelRegulatory complianceRoot cause analysis (rca)Customer serviceCommunication skills

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About the role

PhonePe is hiring for the role of Customer Experience Specialist!

The work

Responsibilities of the Candidate

  • Regulatory Compliance & Reporting: Prepare, validate, and file required regulatory reports (BOD/EOD) on compliance trackers accurately and within strictly defined SLAs.
  • Data & Performance Governance: Maintain key compliance metrics, prepare daily data dumps, and update trackers for presentation at internal governance forums.
  • Incident Analysis & Tracking: Perform regular Root Cause Analysis (RCA) on operational exceptions, monitor/track breach cases, and detect data anomalies.
  • Customer Support & Escalations: Flexibly handle customer support tickets, issues, and query resolutions to ensure smooth operations.
  • Process Automation & Innovation: Identify opportunities to automate manual reporting routines and implement efficient workflow enhancements.
  • Stakeholder Management: Collaborate with different cross-functional teams, departments, and operational categories across the organization.

Who they want

Requirements

  • Data Proficiency: Strong data-driven mindset with advanced proficiency in Microsoft Excel.
  • Analytical Thinking: Proven problem-solving capabilities with experience in conducting Root Cause Analysis (RCA).
  • Communication Skills: Clear verbal and written communication skills for cross-team coordination and executive updates.
  • Adaptability & Ticket Handling: Flexibility to handle customer tickets, manage multiple priorities, and adapt to operational requirements.
  • Collaborative Team Player: Demonstrated ability to thrive in a team-oriented, collaborative work environment.

PhonePe

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Where this listing comes from

From a public listing board (Unstop).

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