Customer Service Consultant

Skills this role screens for

About the role

We’re looking for a Customer Experience Representative to join our team in Hove, with a competitive salary of £25,000. You’ll support customers and colleagues by making sure important correspondence and case-related work is handled accurately, efficiently and sent to the right place.

You don’t need previous financial services experience or formal qualifications. We’re looking for someone with strong customer service skills, a good eye for detail and the confidence to learn new processes and systems.

We offer a choice of full-time working patterns: 7:00am to 2:30pm, 8:00am to 3:30pm or 9:00am to 5:00pm. The role is based in our Hove office five days a week.

The work

What you'll be doing

• Sorting and distributing incoming post to the appropriate teams
• Responding to customer emails and providing clear progress updates
• Processing trust-related work, case receipts and other administrative tasks
• Redirecting work to claims, Life customer admin and other relevant teams
• Recording customer and case information accurately
• Prioritising daily tasks and customer queries
• Following agreed processes and regulatory requirements
• Working with colleagues to deliver positive customer outcomes

Who they want

Who we're looking for

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

• Customer service experience from retail, hospitality, an office or another customer-facing environment
• Clear and confident written and verbal communication skills
• Strong attention to detail
• The ability to organise and prioritise different tasks
• Confidence learning and using different systems
• A collaborative approach and willingness to support colleagues
• An adaptable and positive attitude
• A commitment to treating customers fairly and delivering good outcomes
• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience