Customer Communications Specialist (12 month FTC)

Skills this role screens for

About the role

Do you have experience in defined benefit pensions and a talent for making complex information clear?

We are looking for a Customer Communications Specialist to join our Institutional Retirement Client Services function. You will help create accurate, accessible communications for Pension Risk Transfer customers, ensuring scheme members receive the right information at the right time.

The work

What you'll be doing

• Creating and issuing accurate communications for pension scheme members
• Translating complex scheme and benefit information into clear and accessible language
• Coordinating communication activity with internal stakeholders and third-party print providers
• Managing customer and stakeholder enquiries in line with agreed service levels
• Maintaining complete audit trails throughout the communication lifecycle
• Tailoring communications to reflect customer needs, vulnerability and product complexity
• Monitoring feedback and communication effectiveness to identify improvements
• Ensuring communications meet governance, data protection and regulatory requirements

Who they want

Who we're looking for

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

• Practical knowledge of defined benefit pension schemes and how member benefits are administered
• Experience creating accurate written communications for customers or scheme members
• Strong written and verbal communication skills
• Ability to manage deadlines, organise priorities and escalate issues appropriately
• A customer-focused approach and commitment to delivering fair customer outcomes
• Understanding of data protection, governance and regulatory requirements
• Confidence working with internal stakeholders and relevant third parties
• Basic working knowledge of Microsoft Word and Excel
• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience