Complaints and Data Rights Administrator

Skills this role screens for

About the role

ABOUT LENDABLE

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

• One of the UK’s most exciting unicorns with a team of over 800 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk)

Also

JOIN US IF YOU WANT TO

• Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
• Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
• Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting

The work

ABOUT THE ROLE

As we grow, we're looking to expand our Complaints Administration team with a Complaints and Data Rights Administrator. You'll be responsible for managing the end-to-end handling of Data Subject Access Requests (DSARs) and other data rights requests, ensuring Lendable meets its obligations under UK GDPR and the Data Protection Act within statutory deadlines.

If you have experience handling data rights requests, working in a regulated financial services environment, or in a data protection, compliance, or information governance role, and have the following skills, we'd love to hear from you:

• Strong organisational skills and the ability to manage a high-volume caseload against strict statutory deadlines
• Excellent attention to detail, particularly when reviewing and redacting sensitive personal data
• The ability to work confidently across multiple internal systems to locate, extract, and compile customer data
• Clear written communication, able to explain data rights and outcomes to customers in plain English
• Sound judgement in identifying and applying relevant exemptions, and escalating complex or high-risk requests appropriately
• An eye for continuous improvement, constantly looking for ways to make processes more efficient

Who they want

Also, even better if you have

YOUR TEAM'S OBJECTIVES

Lendable is committed to respecting customers' data rights and handling their personal data responsibly and transparently. Our Data Protection team ensures that every request a customer makes to access, correct, or erase their data is handled accurately, fairly, and within the timeframes required by law.

As we expand our products across the UK and US markets, the volume and complexity of data rights requests continues to grow, making rigorous, well-organised DSAR handling more important than ever to maintaining customer trust and regulatory compliance.

HOW YOU'LL IMPACT THOSE OBJECTIVES

The ideal candidate will have strong administrative and organisational skills, an eye for detail, and the confidence

• Experience working with DSARs, subject access requests, or other data rights requests (erasure, rectification, portability) in a regulated environment
• An understanding of UK GDPR, the Data Protection Act 2018, and ICO guidance
• Experience with redaction tools and case management systems
• An understanding of financial services data (loans, cards, auto-finance) and its sensitivity
• Experience liaising with the ICO or handling escalated data protection complaints