Business Operations and Growth Lead, Asia

Skills this role screens for

About the role

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The work

The Community you will join

The Chief Business Officer (CBO) organization drives Airbnb's growth and expansion around the world, commercializing our new and existing businesses and executing our global strategy in the market. The Global Markets team sits within CBO and makes sure Airbnb is locally relevant everywhere we operate, helping regions plan and execute growth across supply, demand, and the surfaces our communities use.

Asia is one of the largest growth opportunities in that portfolio and one of the most complex regions to run: Japan, Korea, India and Southeast Asia sit at very different stages of maturity, with distinct competitive sets, regulatory contexts and consumer behaviour. Over the past year the region has built a new operating system across its Asia and APAC forums, and taken growth levers such as host-funded promotions from single-market pilots to programs running across more than a dozen markets. That growth has outpaced our capacity to run it: business reporting, program delivery and the cross-functional roadmap currently sit with one person alongside the regional strategy agenda. We are building a dedicated capability to own how Asia operates and how Asia delivers, and we want you at the centre of it.

The work

The difference you will make

This role is based in Singapore and requires regular travel across Asia.

In this role you report to the Senior Business Operations and Growth Lead, Asia and work closely with country Business Operations and Growth Leads across Japan, Korea, India and Southeast Asia, alongside central teams in growth marketing, product, payments, supply, policy and brand. You own the Asia business reporting and operating cadence, and you lead the delivery of the region's growth levers and its cross-functional roadmap.

This is deliberately an ownership role in execution and insight, distinct from the roles around it. Country Business Operations and Growth Leads own their market plans and their outcomes; central growth marketing, product and merchandising build the platforms; Strategic Finance and Advanced Analytics own objective tracking and measurement standards; the regional strategy, partnership and pricing agenda sits with the Senior Lead. You own the connective tissue between them: the reporting that gives the region one accurate and current picture, the delivery of levers into market, the roadmap accountability that keeps cross-functional commitments on track, and the competitive read that tells us where we are gaining and losing.

Also

A typical day

• Own the regional business reporting structure, inputs and cadence regionally and globally
• Lead the end-to-end operations and delivery of selected regional growth levers including go-to-market, measurement and optimization
• Own the regional view of the cross-functional roadmap across supply, product, payments, policy, brand and growth marketing, and drive accountability on delivery through cross-functional collaboration
• Own the regional competitive view across both guest and host and enable capabilities locally for country teams for local competitors
• Synthesize data, trends, guest and host insights, and analysis into actionable recommendations for the regional business
• Conduct deep dives into operational, programs or functional topics as needed, working with FP&A to assess business performance across areas of strength and weakness
• Drive entity prioritization and lead entity setup across Asia markets, coordinating with legal, tax, finance and country teams

Also

Your expertise

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

• 10+ years in business operations, strategy, consulting or program management, ideally in a marketplace, consumer technology, hospitality or online travel agency (OTA) environment
• Experience managing programs or operations across multiple countries with varying levels of maturity, and across time zones
• A proven track record building and running business operating cadences for a distributed organization: reporting, business reviews, and the follow-through that makes commitments land
• Exceptional cross-functional orchestration in a heavily matrixed organization, creating clarity where ownership is split across product, growth marketing, payments, supply and country teams
• Strong operating discipline: cross-workstream roadmaps, launch management, business reviews and executive reporting, and crisp written communication that keeps distributed teams aligned
• Analytical fluency: comfortable in the numbers, builds the analysis personally, and sets consistent measurement standards with analytics and finance partners (Excel and SQL)
• Thrives in ambiguity, with a strong bias to action, ownership and ruthless prioritization
• Fluent written and spoken English; expected in office ~3 days per week
• Desirable: hands-on experience with one or more growth levers such as incentives, promotions and coupons, host-funded offers, lifecycle and CRM, or merchandising. Familiarity with the business, economic and cultural environments across Asia, and Japanese, Korean or Southeast Asian language skills.