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SutherlandFound on the web

Posted 2w ago

Associate / Sr. Associate - Refferal

Pay

Not stated

Location

Bengaluru, KA, India

On site

Skills this role screens for

securitysocial media

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About the role

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

Also

You would be responsible for -

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

  • Resolving requests/inquiries made by customers via email, chat or Social
  • Achieving contact center statistics and SLAs (contractual metrics)
  • Adhering to non-disclosure agreement & data security policies
  • Completing upskilling & e-courses mandated by each program
  • Attending coaching sessions & ensure feedback is implemented
  • 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage
  • Other Additional Skills required:
  • Excellent verbal and written English language skills.
  • Good analytical and typing skills.
  • Flexibility to work shifts including nights.
  • Candidates must reside within a radius of 25 Km of our office

Also

Disclaimer

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Sutherland

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