Associate - Service Quality - Seller Support

Skills this role screens for

About the role

Myntra is hiring for the role of Associate - Service Quality - Seller Support!

The work

Responsibility

• Curriculum & Material Development: Designing, mapping, and maintaining SOPs, flowcharts, training manuals, and instructional modules for both external sellers and internal support staff.
• Delivery & Enablement: Facilitating New Hire Training (NHT), cross-functional workshops, and refresher programs to drive ease of doing business and operational compliance.
• Performance & Analytics: Tracking key training metrics including Throughput, First Pass Percentage (FAP), CSAT, Call Quality, and Product Test scores, while using Training Needs Identification (TNI) to close performance gaps.
• Stakeholder Management: Partnering with Operations, Quality, and Client teams to align training deliverables with operational risks and business goals

Who they want

Requirements

•

Bachelor's degree in any discipline with a minimum of 1-3 years of experience in training customer or seller service teams.

•

Certified in training and facilitation, with strong skills in TNI analysis, root cause analysis, and floor coaching.

•

Proficient in MS Excel, PowerPoint, SOP management, and process flowcharting, with excellent English and Hindi communication skills.

From the Wire Desk

• Brief · 9 Nov 2026Canada makes its rural immigration pilot permanent, with 5,500 admission spaces in this year's plan
• Brief · 7 Nov 2026Uttar Pradesh raises DA to 63% for state employees from July, matching the Centre, with arrears going to provident funds
• Brief · 7 Nov 2026Canada keeps 380,000 PR admissions through 2029, cuts Express Entry to 100,000 and opens 200,000 in-Canada spaces