Analyst - API Business

Skills this role screens for

About the role

CoinDCX is hiring for the Role of Analyst - API Business!

The work

Responsibilities of the Intern

• Support clients in integrating with CoinDCX Spot and Futures APIs, including API key setup, authentication, and order testing
• Troubleshoot API-related issues such as failed orders, data mismatches, and connectivity errors using structured playbooks
• Act as the first line of support for API users, ensuring timely responses and clear resolution paths
• Coordinate cross-functionally with Tech, Product, CX, and Business teams to resolve issues efficiently
• Track, log, and manage issues through internal tools, ensuring proper documentation and escalation hygiene
• Monitor SLA metrics such as response time (FRT) and resolution turnaround time (TAT), and contribute to weekly reporting
• Improve API documentation, FAQs, and internal knowledge bases to reduce repeat queries and enhance client self-serve

Who they want

Requirements

• Have 1-2 years of experience
• Have a solid understanding of REST APIs, WebSockets, and JSON-based request/response structures
• Are familiar with tools like Postman or similar API testing platforms
• Have basic knowledge of a scripting language (Python preferred) and are comfortable reading or testing API flows
• Understand (or are eager to learn) financial markets, crypto trading, and core trading concepts like order types and execution flows
• Bring strong attention to detail in issue tracking, logging, and documentation
• Communicate clearly and effectively with both technical and non-technical stakeholders
• Are highly structured and able to follow defined processes while maintaining speed and accuracy
• Take ownership of problems and see them through to resolution, escalating only when necessary
• Thrive in cross-functional environments and collaborate effectively with Tech, Product, CX, and Business teams.