Associate Business Analyst

Skills this role screens for

About the role

PhonePe is hiring for the role of Associate Business Analyst!

The work

Responsibilities of the Candidate

• Analyze Transaction Data: Track and assess payment success rates across different channels, banks, issuers, and payment methods.
• Merchant-Level SR Analysis: Identify trends, bottlenecks, and improvement opportunities specific to each merchant.
• Platform-Specific SR Analysis: Monitor and optimize success rates across web, mobile apps, and third-party integrations.
• Category-Wise SR Analysis: Evaluate payment performance across different industry categories (e.g., e-commerce, travel, subscription-based platforms).
• Identify Bottlenecks: Investigate failures, latency issues, and drop-offs affecting transaction success.
• Monitor Key Metrics: Define and track success rate KPIs, benchmark against industry standards, and ensure continuous improvements.
• Root Cause Analysis (RCA): Work with engineering, banking, and product teams to resolve payment failures at the root level.
• Data-Driven Insights: Generate reports, dashboards, and alerts to monitor trends and flag anomalies.
• Stakeholder Collaboration: Work closely with merchants, banks, PSPs, and internal teams to drive resolution for success rate dips.
• Process Optimization: Recommend and implement strategies to enhance transaction reliability and efficiency.

Who they want

Requirements

• 0.5+ years of overall experience in Business Analysis
• Strong skills in SQL, Excel, and BI tools (Tableau, Looker, Power BI, etc.).
• Strong understanding of financial products, regulatory requirements, and emerging technologies in fintech.
• Proven track record of analyzing complex issues, deriving insights, and driving solutions.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Ability to work independently and as part of a team in a fast-paced environment.