Posted 2w ago
Pay
Not stated
Location
Abu Dhabi
On site
Skills this role screens for
Opens on Aldar's site. Sign in first and we keep it in your pipeline.
About the role
JOB PURPOSE
Own the technology experience of every Aldar employee: the services, devices and workplace technology through which the Group's people work every day, covering service desk, end-user support, end-user software and devices, audio-visual and meeting room technology, and technology support for corporate events.
Shift end-user services from reactive support to a managed employee experience, measured by how well people can work, not only by ticket statistics, delivered through internal teams and outsourced managed services across all Group locations.
The role is for a UAE National
ROLES AND RESPONSIBILITIES
Who they want
Define and evolve the digital workspace strategy: devices, end-user software, collaboration tools and workplace technology.
Establish employee experience measures (experience-level agreements) alongside traditional service levels, and manage to them.
Standardize the workspace estate across the Group and subsidiaries, reducing variants and local exceptions.
Also
Own the Group service desk and end-user support services, delivered through outsourced IT Managed Services.
Ensure responsive, high-quality support across all entities and locations, including on-site presence where required.
Drive first-contact resolution, self-service adoption and support automation.
Also
Own audio-visual and meeting room technology across the Group's offices, ensuring reliable, consistent collaboration experiences.
Provide technology support for corporate events with professional execution.
Plan workplace technology for new offices and refurbishments with Corporate Services.
Also
Own the end-user device and software lifecycle: standards, provisioning, refresh, patching coordination and retirement.
Ensure secure configuration of the workspace estate in partnership with Information Security.
Manage software licensing hygiene for end-user tools with Technology Governance.
Also
Manage managed services performance against service-level and experience-level agreements, with structured improvement plans.
Use experience and usage data to prioritize improvements that employees actually feel.
Contribute workspace service definitions to the Group's service catalogue and chargeback model.
Also
Build and lead the Digital Workspace team and direct outsourced delivery partners.
Develop service management capability and support Emiratization objectives.
RELATED YEAR OF EXPERIENCE
Minimum of 10+ years in end-user services, digital workplace or IT service management leadership within large organizations.
YOE IN MANAGERIAL POSITION
Minimum of 2+ years of managerial experience in a related field.
FIELD OF EXPERIENCE
Service desk and workplace services delivered through outsourced managed services
Device and end-user software lifecycle management at scale
Experience-level measurement introduction is an advantage
TECHNICAL AND INTERPERSONAL SKILLS
Employee-experience obsessed; sees the workspace through the user's eyes, not the ticket queue
Strong vendor manager; gets performance from managed services without micromanaging them
Visible and service-minded leader; workspace issues are personal, immediate and universal
Disciplined on standards while pragmatic about executive and event-critical needs
QUALIFICATION
Bachelor's degree in a relevant field is required
Master's degree is preferable
From Aldar's own careers system (Lever).
insiderOne never charges students to apply. Never pay anyone for an internship. Check an offer you received
This role screens for Security. Sit a ten-minute live challenge, get a signed receipt, and the employer sees it verified on your application instead of claimed.
Prove it, then applySCOUT, an AI agent, not a person, answers from this ad, and says so when the ad doesn't cover it. No account, and nothing you type here is kept.
More roles
insiderOne University
Get certified for roles like this: Business Communication Associate
Free, about 2 hours, ending in a project a person reviews and a certificate any employer can check. Put it on this application and every one after it.
Start the certificationInterned at Aldar? Report what it paid