Technical Services Engineer

Skills this role screens for

About the role

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

• Be a part of the company that’s reinventing the database, passionate about innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with exceptionally talented people around the globe
• Learn, contribute, and make an impact on the product and community

Also

What you need

We are looking for curious, customer-focused, and multi-faceted engineers who enjoy solving complex technical problems and working across infrastructure, databases, and cloud environments.

The ideal candidate will have experience in most of the following areas:

• 5 -6 years total engineering experience (3 of those within Tech Support or System Administration)
• Strong Linux systems administration and troubleshooting skills, including performance, memory, I/O, configuration, security, networking, clustering, and storage management
• Good understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS
• Experience supporting and troubleshooting complex mission-critical production systems, including database-backed or enterprise applications
• Strong diagnostic ability, including analyzing issues holistically from the application tier through the database and down to storage and infrastructure
• Broad awareness of workload patterns and customer requirements related to performance, availability, and scalability
• Experience with cloud infrastructure platforms such as AWS, Azure, or GCP in production environments
• Experience operating, managing, or troubleshooting Kubernetes or similar orchestration platforms
• Familiarity with database administration concepts across RDBMS and/or NoSQL systems; MongoDB experience is preferred
• Experience with backup, restore, disaster recovery, or related operational workflows
• Basic scripting or coding ability and comfort reading code or automation used in production systems
• Excellent written and verbal communication skills
• Patience, empathy, and a genuine desire to help customers and teammates
• Ability to stay calm under pressure, solve problems in real time, and collaborate effectively with others
• Strong learning agility and willingness to ramp quickly on new technologies

Nice to have

Bonus points

• Experience with MongoDB products such as Atlas, Cloud Manager, Ops Manager, Compass, or Kubernetes Operator/Controller
• Experience with DevOps and Infrastructure-as-Code practices
• Experience with authentication systems such as LDAP, Kerberos, or Active Directory
• Experience with monitoring, backup, and observability tools such as Prometheus, Grafana, Nagios, or New Relic
• Experience managing large-scale databases
• Exposure to AI-related technologies such as Vector Search
• Experience coding in Python, Go, Java, Ruby, C/C++, or similar languages
• Experience reproducing issues locally or working with personal test environments
• Experience supporting weekend or non-standard coverage models

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Success measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

Also

Shift information

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273486439

• We are looking to speak to candidates who are based in Dublin.
• For the first 3-6 months (depending on ramping speed), you will be working in-office Monday to Friday.
• Once considered ramped, you will transition to a permanent Tuesday - Saturday 9am-6pm work week (with 3 in-office days). Saturdays and Sundays are considered fully online workdays and not an on-call shift.
• Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.