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SutherlandFound on the web

Posted 2w ago

Sr. Associate Account Management

Pay

Not stated

Location

Hyderabad, //TS, India

On site

Skills this role screens for

account management

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The work

Key Responsibilities

  • Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
  • Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
  • Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
  • Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
  • Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
  • Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
  • Collaborate with internal teams and external vendors for issue resolution and trend tracking

Who they want

Required Skills & Qualifications

All your information will be kept confidential according to EEO guidelines.

  • 2+ years of experience in email operations, Trust & Safety, or SOC environments
  • Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
  • Hands-on experience with Splunk for log analysis
  • Strong analytical, investigative, and problem-solving skills
  • Ability to work in shifts within a 24x7 environment

Sutherland

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Where this listing comes from

From Sutherland's own careers system (SmartRecruiters).

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