Posted today
Pay
Salary (undisclosed)
Location
Hyderabad, India
On site
Apply by
3 Nov
12 days left
Skills this role screens for
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Still studying?Paid operations and admin internships open nowAbout the role
Deloitte is hiring for the role of Services Support Associate II – HR Admin!
The work
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Deliver end-to-end case management of transactions in HR Services Administration for the following teams:
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Transactions Team: Handle HR Admin requests related to updating SAP records for employee lifecycle events like promotions, salary changes, bonus payments, and employee benefits.
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Lifecycle and References Team: Handle lifecycle requests like maternity leave, career break leave, military leave, jury service, etc. Generate employment reference letters like employment reference, VISA reference, and tenancy reference.
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Onboarding Team: Handle onboarding contract releases, SAP hire transactions, employee hires, managed contractors, fixed-term contracts, overseas hires, current employee screening, etc.
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Ensure SAP/HR system-related actions and updates are completed accurately within deadlines and in line with procedural guidelines.
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Deliver excellent service and meet service-level agreements by supporting the team in achieving KPIs and SLAs, and escalating potential non-achievement to the team leader.
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Provide a customer-focused experience through the timely and accurate completion of activities and queries.
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Provide high-quality written advice and guidance on a range of queries.
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Record and maintain accurate activity information, tracking through to timely closure.
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Operate software such as ServiceNow to provide the best experience for new joiners.
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Escalate more complex queries to the Assistant Manager.
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Ensure work is completed independently with minimal supervision, including maintaining data integrity within the case management system.
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Identify process issues and opportunities for improvement and raise them with the Assistant Manager.
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Keep up to date with Deloitte HR policies and process developments.
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Support other HR Services Administration teams when needed and liaise with other Practice Support Services teams.
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Ensure compliance with QRS first-line-of-defense activities and applicable data protection legislation.
Who they want
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Any graduate degree with 1–3 years of relevant work experience.
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HR administration experience.
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Experience with the core Microsoft Office package.
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Knowledge of SAP or other HR systems is preferred.
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