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AllstateVia Unstop

Posted today

Service Desk Representative Analyst II

Pay

Salary (undisclosed)

Location

Pune, India

On site

Apply by

31 Oct

9 days left

Skills this role screens for

IT service desk supportIncident triageNetwork troubleshootingKnowledge base managementSystem monitoring and alerting

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About the role

Allstate is hiring for the role of Service Desk Representative Analyst II!

The work

Responsibilities of the Candidate

  • Collaborate with IT teams to implement system improvements and participate in the deployment of new applications and services.
  • Train and mentor less experienced service desk analysts, sharing expertise and promoting a culture of continuous learning and improvement.
  • Provide technical support for both hardware and software issues encountered by users.
  • Develop and maintain detailed documentation of common issues and resolutions to enhance the knowledge base.
  • Analyze and resolve technical problems, including network, hardware, and software issues.
  • Monitor system performance and contribute to system audits to ensure compliance with IT standards and policies.
  • Manage ticket escalation by prioritizing and routing complex issues to appropriate IT personnel.

Who they want

Requirements

  • 4 year Bachelors Degree (Preferred)
  • 0-2 years experience (Preferred)
  • Supervisory Responsibilities
  • This job does not have supervisory duties.
  • Primary Skills
  • Information Technology (IT) Systems

Where this listing comes from

From a public listing board (Unstop).

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