Senior People Technology Analyst - Talent Acquisition

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior People Technology Analyst - Talent Acquisition About the job This position is needed to gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle.The successful candidate will partner closely with Talent Acquisition (TA), People Technology, and business stakeholders to design and optimize technology solutions anchored around Greenhouse. While Greenhouse serves as the primary system of record for global hiring, the role will also oversee connected tools within the recruit-to-hire lifecycle, including Workday, Eightfold, HackerRank, LinkedIn, HireRight, and specialized candidate fraud and sourcing platforms. Responsibilities In this role, you’ll: • Participate in requirements gathering sessions with TA and HR stakeholders to understand business processes and translate them into technical specifications. • Lead follow-up requirements gathering clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are being achieved. • Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization, and fraud prevention. • Work closely with vendors and internal teams to configure, design, and implement solutions across TA platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank. • Develop detailed functional design documents and use cases tailored to candidate sourcing, screening, and onboarding. • Define test strategies, author comprehensive UAT (User Acceptance Testing) scripts, coordinate testing cycles with recruiters, and hands-on log/triage defects. • Manage and execute testing activities including system, integration, and user acceptance testing (UAT) to ensure quality delivery across the hiring tech stack. • Provide post-implementation support, troubleshooting, and continuous improvement recommendations for all TA applications. • Serve as the liaison between TA business units and People Technology Product Managers or Owners, ensuring that technology solutions meet complex hiring needs. • Maintain up-to-date knowledge of recruitment technologies, sourcing tools, and industry best practices to inform system enhancements. • Create user guides, release notes, and documentation for new features, facilitating training and knowledge transfer sessions for TA users and administrators as needed. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred. • 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications. • Proven expertise and experience supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate fraud platforms. • Strong expertise in the software development lifecycle (SDLC), including standard business analysis methodologies, requirements gathering, data modeling, process mapping, UAT execution, and documentation. • Experience working with internal and external audit teams and understanding of SOX controls to support recurring audit requests and walkthroughs. • Experience with configuration, testing, and implementation of HR technology systems. • Excellent communication skills, capable of interfacing effectively with both technical and non-technical TA stakeholders. • Ability to manage multiple projects and priorities in a fast-paced environment. • Deep knowledge of HR processes strictly related to recruitment, candidate lifecycle management, sourcing strategies, and pre-hire compliance. Desired: • 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications. • Experience working in an Agile/Scrum environment using tools like Jira or Confluence, and ServiceNow. • Experience with data analytics and reporting tools specifically related to talent acquisition systems. Location This role will be remote and based in the East Coast, USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200. • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700. • Based in the San Francisco Bay area, California: $137,520 - $171,900. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until 01/01/2027, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. 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