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Global Logic Technologies Private LimitedVia Unstop

Posted yesterday

Senior Member Compute Engine

Pay

Salary (undisclosed)

Location

Nagpur, India

On site

Apply by

6 Nov

2 days left

Skills this role screens for

Cloud computingNetwork troubleshootingIT service desk supportLinux/unix system administrationCommunication skills

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About the role

Global Logic Technologies Private Limited is hiring for the role of Senior Member Compute Engine!

The work

Responsibilities of the Candidate

  • Support customers via chat, email, and phone to resolve technical issues.
  • Handle and track support tickets to ensure timely resolution. Troubleshoot cloud and product-related issues.
  • Meet SLA/SLO targets and maintain high customer satisfaction. Use cloud tools for debugging and root cause analysis.
  • Document issues and solutions for continuous improvement.
  • Collaborate with engineering and cloud teams for escalations and issue resolution.

Who they want

Requirements

  • Networking Support or Basic understanding of Networking concepts, Linux along with a relevant Networking certification & Any Cloud.
  • Knowledge of cloud support concepts, including monitoring, logging, incident handling, and network troubleshooting fundamentals etc.
  • Freshers with a B.Tech (CS/IT),BCA, or MCA degree
  • Strong communication skills and basic knowledge of cloud platforms.
  • Familiarity with AI tools such as Gemini, Copilot, and ChatGPT, including prompt usage and automation basics. Good analytical, problem-solving, and customer-handling skills.
  • Must possess a Provisional Certificate and Graduation Marks Memo.
  • Willingness to work from the office in rotational shifts (5 working days and 2 weekly offs).

Where this listing comes from

From a public listing board (Unstop).

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