Rider Operations & Network Expansion Team Leader

Skills this role screens for

About the role

Shipzy Technologies Private Limited is hiring for Rider Operations & Network Expansion Team Leader!

The company

About the Company

Shipzy Technologies Private Limited operates in the evolving delivery and logistics ecosystem, supporting businesses across e-commerce, quick commerce, food delivery, and related last-mile services. The company is focused on building dependable rider networks and improving operational execution across multiple markets.

The work

Responsibilities

• Lead day-to-day rider operations across assigned cities and delivery programs.
• Drive rider onboarding, engagement, productivity, attendance, and retention.
• Make outbound calls to leads and prospective delivery partners, explain the opportunity, and support them through the onboarding process.
• Conduct timely follow-ups with leads, applicants, riders, and partner contacts to improve response and conversion rates.
• Maintain accurate lead records, track follow-up status, and ensure that promising leads progress through the recruitment funnel.
• Support network expansion by identifying supply gaps, planning local acquisition initiatives, and coordinating market launches.
• Monitor delivery performance, utilization, service levels, and operational issues, taking corrective action quickly.
• Work closely with city, vendor, customer support, and business teams to maintain smooth execution.
• Prepare regular performance reports and use operational data to improve coverage, efficiency, rider experience, and lead conversion.

Who they want

Requirements

This is a full-time hybrid opportunity with a monthly salary range of ₹20,000 to ₹35,000. The first month will be a paid trial period, with an opportunity to convert to a full-time position after successful completion of the trial. The role is open across Bangalore, Delhi, Hyderabad, Chennai, Mumbai, Jaipur, and Lucknow.

• Minimum 1 year of experience in delivery operations, rider operations, logistics, quick commerce, e-commerce, food delivery, inside sales, telecalling, lead follow-up, or a related field.
• Strong communication, phone-based interaction, team-handling, coordination, and problem-solving abilities.
• Comfort making calls, following up consistently, maintaining lead data, and working with operational metrics.
• Ability to work with field teams and manage fast-changing business priorities.
• Ability to travel locally when required and manage execution across multiple operational touchpoints.
• Prior experience supervising riders, delivery partners, fleet teams, sales leads, or on-ground operations will be valuable.