Referral: Senior Associate/Lead - US HRO

Skills this role screens for

About the role

Location: Chennai | Shift: US Night Shift | Work Mode: Work from Office

Join our US HRO team to deliver exceptional HR support across HR Operations, Ask HR, Payroll, Payroll Tax, Compensation & Benefits, and Talent Management. You'll partner with global stakeholders to provide accurate, compliant, and customer-focused HR services while driving operational excellence and continuous improvement.

The work

Key Responsibilities

• Deliver HR Shared Services across one or more specialized HR functions.
• Manage employee lifecycle activities, HR inquiries, payroll, compensation, or talent processes.
• Resolve complex employee cases while ensuring compliance with US HR policies and regulations.
• Maintain HR data accuracy and support enterprise HR systems such as Workday, ADP, or ServiceNow.
• Collaborate with HR Business Partners, Payroll, Finance, Legal, and other stakeholders.
• Identify process improvement opportunities and support automation initiatives.
• Mentor junior team members and manage escalations (Lead roles).

Who they want

Experience

• L2 (Senior Associate): 2–5 years of relevant HR Shared Services experience.
• L3 (Lead): 4–7 years of relevant experience with subject matter expertise and mentoring or leadership exposure.

Who they want

Required Skills & Qualifications

• Experience in HR Operations, Ask HR, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management, or HR Shared Services.
• Experience supporting US HR or Payroll processes is preferred.
• Hands-on experience with Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM, or similar HRIS platforms.
• Excellent verbal and written English communication skills with experience supporting US-based employees and customers.
• Strong analytical, problem-solving, stakeholder management, and customer service skills.
• Proficiency in Microsoft Office, especially Excel.
• Willingness to work US night shifts from the Chennai office.

What you get

Why Join Us?

• Work with a global HRO team supporting the US market.
• Gain exposure to leading HR technologies and enterprise HR processes.
• Contribute to transformation, automation, and employee experience initiatives.
• Enjoy continuous learning, career growth, and development opportunities.