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Arich infotech pvt lmt in chennaiVia Unstop

Posted 6d ago

Process Executive – International Voice Process

Pay

INR 2,60,000–2,90,000/year

Location

Indore, Kolkata, India

On site

Apply by

31 Oct

7 days left

Skills this role screens for

Customer serviceCommunication skillsTelephone etiquetteEnglish language proficiencySales order processing

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The work

Key Responsibilities

  • Handle inbound calls from international customers politely and professionally.
  • Process customer orders over the phone.
  • Answer questions and resolve issues related to orders and deliveries.
  • Accurately log customer details and call interaction notes into the system.
  • Maintain key performance metrics: Productivity, Call Quality, Customer Satisfaction (CSAT), and Service-Level Targets.

Also

Eligibility Criteria

  • Education: Non-Technical Graduation Streams (e.g., BA, B.Com, B.Sc, BBA).
  • Eligible Batches: 2024, 2025, and 2026 graduates are eligible.
  • Marks/CGPA Criteria: None.
  • Backlogs/Arrears: Strictly No active backlogs.
  • Experience: 0 to 11 months only (Freshers welcome).
  • Age Limit: Minimum 18 years old (No upper age limit).
  • Language Proficiency: Strong English communication skills
  • Shift Flexibility: Must be comfortable working in permanent rotational night shifts within the shift window of 9:30 PM to 11:30 AM.

Where this listing comes from

From a public listing board (Unstop).

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