At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
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Job Description
Partner - Enterprise Risk Advisory
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Role Overview
We are seeking an accomplished and strategic delivery leader to lead the end-to-end delivery of our Enterprise Risk Consulting business. This role is responsible for overseeing the successful execution of complex, knowledge-intensive advisory and managed services engagements, ensuring exceptional client outcomes while driving operational excellence, innovation, and profitable growth.
The ideal candidate brings significant experience leading large-scale advisory or consulting delivery organizations within a Big 4 consulting firm, a Global Capability Center (GCC), Global Business Services (GBS) organization, or a Center of Excellence (CoE). They will have successfully managed multidisciplinary teams delivering risk advisory, governance, compliance, controls, internal audit, regulatory, or other knowledge-based services beyond transactional operations.
As a member of the leadership team, this individual will build a high-performing delivery organization that is future-ready, technology-enabled, AI-powered, and capable of scaling across multiple solutions and industries.
The work
Key Responsibilities
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Delivery Leadership
Own the overall delivery strategy and execution for the Enterprise Risk Consulting portfolio.
Ensure consistent delivery excellence across client engagements while meeting quality, timeliness, commercial, and contractual commitments.
Establish governance frameworks, delivery standards, operating rhythms, and performance management mechanisms across engagements.
Drive client satisfaction through proactive risk management, issue resolution, and continuous service improvement.
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Operational Excellence
Deliver against key operational and business KPIs including:• Service quality
Client satisfaction
SLA/KPI adherence
Productivity
Utilization
Gross margin
Delivery efficiency
Continuously improve delivery processes through standardization, automation, lean practices, and data-driven decision-making.
Build scalable delivery models capable of supporting growth across multiple service lines.
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Workforce Planning & Talent Leadership
Own workforce planning, capacity management, and staffing across the managed services portfolio.
Ensure optimal resource allocation balancing client needs, utilization, employee development, and business priorities.
Lead the hiring strategy in partnership with Talent Acquisition to build high-quality, future-ready teams.
Build strong succession pipelines for critical delivery and leadership roles.
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People Development
Lead, mentor, and develop delivery managers and consulting teams.
Drive career progression, performance management, coaching, and leadership development.
Create a culture of continuous learning, accountability, collaboration, and high performance.
Champion structured learning programs, certifications, and capability-building initiatives.
Drive cross-skilling and upskilling initiatives to increase workforce fungibility across solutions, industries, and service offerings.
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Technology, Innovation & AI
Partner closely with Technology, Digital, and Product teams to transform delivery through automation and digital enablement.
Identify opportunities to build reusable assets, accelerators, platforms, and AI-enabled solutions.
Lead the adoption of Agentic AI, GenAI, workflow automation, analytics, and intelligent knowledge systems within delivery operations.
Reimagine operating models to improve productivity, reduce delivery effort, and enhance quality while maintaining strong governance.
Foster a culture of innovation and continuous experimentation.
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Business Partnership
Success Measures
Success in this role will be measured through:
Collaborate closely with Consulting, Client Relationship, Sales, and Solution teams to support business growth.
Provide delivery insights during solution design, transition, and large deal pursuits.
Support proposals, client presentations, due diligence activities, and strategic pursuits by bringing delivery expertise and operational perspective.
Act as a trusted advisor to internal stakeholders on delivery strategy and execution.
Consistent achievement of delivery KPIs and client commitments
High client satisfaction and engagement health
Gross margin and profitability performance
Workforce utilization and productivity improvements
Reduced delivery risk and operational issues
Employee engagement, retention, and leadership pipeline strength
Capability development and workforce fungibility
Successful implementation of technology-enabled delivery improvements
Adoption of AI-enabled operating models and reusable delivery assets
Scalable, standardized delivery practices supporting business growth
Who they want
Qualifications
· Bachelor's degree in Business, Commerce, Engineering, Technology, Finance, or a related discipline.
· MBA or equivalent postgraduate qualification preferred.
· Professional certifications such as CA, CPA, CIA, CISA, CRISC, PMP, Lean Six Sigma, or equivalent are advantageous.
Who they want
Experience
Progressive experience leading consulting, advisory, or managed services delivery organizations.
Demonstrated leadership experience within one or more of:• Big 4 consulting firms
Global Capability Centers (GCC)
Global Business Services (GBS)
Centers of Excellence (CoEs)
Consulting-led managed services organizations
Strong experience leading knowledge-intensive operations in areas such as:• Risk Advisory
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