Network Support Trainee/Internship

Skills this role screens for

About the role

Primenet Global Limited is hiring for the role of Network Support Trainee/Intern!

The work

Responsibilities of the Intern

• Network Support and Troubleshooting
• Assist in identifying and resolving basic network connectivity issues.
• Troubleshoot LAN, WAN, Wi-Fi, and internet connectivity problems under supervision.
• Support basic troubleshooting of IP addressing, DNS, DHCP, and gateway-related issues.
• Assist senior engineers in diagnosing network performance and connectivity problems.
• Record technical issues, troubleshooting steps, and resolutions.
• Network Installation and Maintenance
• Assist with the installation and configuration of routers, switches, access points, and other network devices.
• Support network cabling, patch panel connections, and port identification.
• Assist in basic device configuration, firmware updates, and routine maintenance under supervision.
• Help maintain network diagrams, device inventories, and configuration documentation.
• Follow approved procedures for changes to network devices and infrastructure.
• Monitoring and Technical Support
• Assist in monitoring network connectivity and device availability.
• Help identify network outages, packet loss, latency, and performance issues.
• Escalate complex technical problems to senior engineers or the relevant team.
• Maintain support tickets and update their status in the designated ticketing system.
• Follow the organization's troubleshooting and incident management procedures.
• Customer Support and Coordination
• Respond professionally to basic technical queries from customers or internal employees.
• Assist in resolving technical issues through phone, email, remote support, or site visits.
• Coordinate with senior engineers to provide timely updates and issue resolution.
• Maintain proper communication and document customer interactions.
• Participate in customer-site visits when required.

Who they want

Requirements

• Basic computer knowledge and familiarity with Windows operating systems.
• Logical thinking and problem-solving ability.
• Good communication skills and willingness to learn.
• Ability to understand technical instructions and follow procedures.
• Patience and a systematic approach to troubleshooting.
• Good documentation and reporting skills.
• Teamwork, time management, and professional behaviour.
• Customer-service orientation and a positive attitude.
• Willingness to work at customer locations and travel when required.
• Technical Skills Required
• Networking Fundamentals
• Basic understanding of computer networks and network topologies.
• Familiarity with LAN, WAN, WLAN, Ethernet, and Wi-Fi.
• Basic knowledge of IP addressing, IPv4, subnet masks, default gateways, DNS, and DHCP.
• Understanding of MAC addresses, TCP/IP, and common networking protocols.
• Basic knowledge of routers, switches, access points, and network cables.
• Troubleshooting Skills
• Familiarity with basic networking commands such as ping, ipconfig, tracert, and nslookup.
• Ability to identify basic connectivity and IP configuration issues.
• Basic understanding of packet loss, latency, and network availability.
• Awareness of common network troubleshooting methods.
• Network Security and Tools
• Basic awareness of firewalls, VPNs, access control, and network security principles.
• Familiarity with remote support tools and ticketing systems.
• Basic understanding of network monitoring tools.
• Awareness of antivirus, system updates, and secure IT practices.
• Educational Qualification
• Diploma, BCA, B.Sc. (IT/Computer Science), B.Tech (IT/Computer Science), or an equivalent qualification is preferred.
• Freshers with a basic understanding of computer networking and a strong interest in IT infrastructure may apply.