IT Support Lead

Skills this role screens for

About the role

ABOUT LENDABLE

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

• One of the UK’s most exciting unicorns with a team of over 800 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk)

Also

JOIN US IF YOU WANT TO

• Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
• Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
• Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting

The work

About the role

A proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.

You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.

You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.

The work

What you'll be doing

• Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance
• Set strategic direction for IT, aligning team objectives to business needs and company growth goals
• Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction
• Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment
• Develop and implement IT standards, knowledge base articles, and training resources
• Drive continuous improvement of IT workflows, through automation and process optimisation
• Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations
• Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection
• Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics
• Support office and remote working technology needs and encourage a culture of innovation and accountability

Who they want

What we’re looking for

• Minimum of 5+ years in IT Support/IT Systems/Service Desk environments
• Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji
• Experience in leading teams
• Proven coaching abilities, with a track record of supporting high-performing, inclusive teams
• Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations
• Advanced troubleshooting skills with computers