IT Service Desk Intern

Skills this role screens for

About the role

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.

At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take. By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.

IT Engineer Intern

The work

Roles and Responsibility

• Provide first line of IT support via phone, email, chat.
• Manages service desk support tickets and requests.
• Assist in onsite meetings, events, and physical troubleshooting/repair of hardware and connectivity.
• Can coordinate process to other service teams as necessary.
• Installing and configuring operating systems and application software.
• Implementing best practices for system security and data backups.
• Troubleshooting and resolving all technical issues when they arise.
• Communicating effectively with IT support staff to ensure the setup process runs smoothly.

Who they want

Qualifications

Computer Engineering, Computer Science, or any related courses.

OS, Microsoft applications, Microsoft teams, windows server, Business applications

(zoom, adobe).

Be Passionate.

Be Innovative.

Be a Trender.

Be #EngineeredToDoGood.

• Enrolled in a bachelor's degree in Information Technology, Information Systems,
• Can render a minimum of 500 hours of internship training.
• Willing to be on a hybrid set-up, 2 days onsite and 3 days remote
• Knowledgeable in network security and troubleshooting.
• Familiar but not limited to the following applications: Desktop Windows OS, Desktop MAC