IT Operations Engineer

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About the role

About the Position If you are imagining a daily routine that involves making copies and watching as someone turns a computer off and back on, think again: this is not your typical IT internship. Our goal is to give you a real sense of what it's like to work at Jane Street full time while also providing a truly unparalleled educational experience. As an intern, you'll be paired with full-time employees who act as mentors, collaborating with you on real-world projects we actually need done. We will train you as if you're joining our full-time team of IT Operations Engineers who are responsible for the support, configuration and operation of multiple systems across all of our technology stacks, including desktop engineering, network and various application platforms. You will help in a hands-on capacity as we make improvements to our office environment. This can include: responding to technology support requests, building and configuring Windows and Linux devices, supporting our Windows domain infrastructure, monitoring and supporting systems and helping with projects to optimize the way we work using tools like PowerShell. Our IT interns are friendly and collaborative problem-solvers who enjoy helping people. They are able to troubleshoot in real time and engage with our end users, and are comfortable asking questions and admitting to mistakes. Our internships provide a great introduction to Jane Street and how we think about and solve problems across all teams. Often, successful interns have been invited to return for a full-time position after graduation. Learn more about Jane Street’s internship program here. About You If you've never thought about a career in finance, you're in good company. Many of us were in the same position before working here. If you have a curious mind, a collaborative spirit, and a passion for solving interesting problems, we have a feeling you'll fit right in. We're more interested in how you think and learn than what you currently know. You should be: • Knowledgeable of computer hardware components and how they interact with each other • Familiar with the Windows operating system • Interested in learning about networking, programming or system administration • Eager to help people and solve problems; able to communicate clearly and respectfully • A reliable team player with a "no job too small" attitude • Comfortable working in a fast-paced environment • Humble and unafraid to ask questions and admit mistakes • Able to deconstruct technical problems, and willing to take a hands-on approach to gain experience in diagnosing, troubleshooting and resolving technical issues at the desktop, server and network levels • Able to develop and maintain technical documentation • Some familiarity (either personal, academic, or professional) with a scripting language, such as PowerShell or Bash, is a plus • Fluent in English