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NTT Global NetworksVia Unstop

Posted today

Helpdesk Associate

Pay

Salary (undisclosed)

Location

Bangalore, India

On site

Apply by

11 Nov

14 days left

Skills this role screens for

IT service desk supportItil frameworkNetwork troubleshootingClient supportCommunication skills

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About the role

NTT is hiring for the role of Helpdesk Associate - ITIL!

The work

Responsibilities of the Candidate

  • Provide L1 technical support by identifying, prioritising and resolving issues reported by phone and email.
  • Research, isolate and resolve problems, and follow up with users until closed.
  • Act as a liaison between customers and departments to resolve online system problems on time.

Who they want

Requirements

  • Graduate with minimum 6 months of technical support experience.
  • Basic MS troubleshooting, computer knowledge and networking knowledge.
  • Ability to work rotational shifts.

Where this listing comes from

From a public listing board (Unstop).

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