Forward Deployed Engineer

Skills this role screens for

About the role

ABOUT CLAIM HEALTH

Claim Health is the AI Revenue Platform for Post-Acute Care. Post-acute care is one of the largest and fastest-growing sectors in healthcare, yet the operational infrastructure powering it is fragmented, manual, and reactive. Providers operate across disconnected systems, human-heavy workflows, and high-stakes operational processes that directly impact patient access and financial performance.

Claim Health is building the adaptive operational layer for post-acute care - a platform that unifies data, automates execution, and enables intelligent coordination across revenue-critical workflows.

We work directly inside some of the most operationally complex healthcare organizations in the country, helping them modernize the systems that power care delivery.

The work

THE ROLE

We’re looking for a Forward Deployed Engineer to operate at the intersection of engineering, product, and customer operations.

This is not traditional solutions engineering or implementation consulting.

You’ll work directly with customers to understand how real operational systems break, then build production-grade software that solves those problems at the root. Half of your job is deeply technical execution across the stack. The other half is embedding with customers, translating operational complexity into scalable product systems.

The work

You will shape both

Forward Deployed Engineers at Claim Health are builders first. You will write production code, own deployments, design workflows, and create new abstractions that become core parts of the platform.

You’ll spend time inside real healthcare operations (intake teams, billing workflows, authorization queues, reconciliation processes) then turn that operational reality into software.

This role is ideal for someone who wants maximum ownership, customer proximity, and the opportunity to define entirely new categories of workflow automation.

WHAT YOUR DAY WILL LOOK LIKE

• How Claim Health’s platform evolves
• How entire product lines are defined and brought to market

Also

BUILD PRODUCTION SYSTEMS

• Ship full-stack product capabilities directly into production
• Build workflow orchestration systems, internal tooling, and customer-facing interfaces
• Design resilient systems that coordinate complex operational processes
• Work across frontend, backend, infra, integrations, and AI systems

Also

EMBED DIRECTLY WITH CUSTOMERS

• Work closely with operators, billing teams, executives, and frontline staff
• Observe operational workflows firsthand and identify systemic bottlenecks
• Lead implementations and deployments within large healthcare organizations
• Translate ambiguous customer pain points into scalable product primitives

Also

SHAPE PRODUCT DIRECTION

• Define entirely new product lines from customer insight and operational patterns
• Create abstractions that generalize across fragmented healthcare systems
• Influence roadmap prioritization through direct field exposure
• Partner with engineering and GTM to rapidly iterate on high-leverage workflows

Also

OWN OUTCOMES END-TO-END

HOW CLAIM HEALTH ENGINEERING WORKS

We believe the best engineers are deeply connected to the problems they solve.

• Diagnose failures in messy real-world environments
• Build automation that removes operational burden at scale
• Ensure systems are observable, reliable, and correct under real constraints
• Operate with urgency while maintaining high engineering standards

Also

At Claim Health

There is no strict separation between engineering, product, implementation, or strategy.

The people building the platform are the same people defining how it evolves.

• Engineers talk directly to customers
• Product direction emerges from operational reality
• We optimize for speed, ownership, and leverage
• We care deeply about correctness and reliability
• We build systems, not demos
• We prioritize durable abstractions over temporary fixes

Who they want

WHAT WE’RE LOOKING FOR

We care more about slo