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Hexaware TechnologiesVia Unstop

Posted 1w ago

Executive - Voice/Non Voice

Pay

Salary (undisclosed)

Location

Bhopal, India

On site

Apply by

26 Oct

2 days left

Skills this role screens for

Customer serviceCommunication skillsIssue escalationEnglish language proficiencyQuality assurance (QA)

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About the role

Hexaware is hiring for the role of Executive - Voice/Non Voice!

The work

Responsibilities of the Candidate

  • Escalates customer issues appropriately and correctly.
  • Demonstrates timely accurate and professional customer service.
  • Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • Maintains email handle time, while remaining friendly and informative (after call email to customers).
  • Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
  • Demonstrates appropriate sense of urgency for customer responses.

Who they want

Requirements

  • Should be ready to work in flexible shifts (US shifts majorly) – 24 * 7 process.
  • Adherence to company policies, rules and regulations.
  • To follow quality processes thoroughly using checklist standards.
  • Excellent English communication skills.

Hexaware Technologies

Found on the web. You apply on the company's own site

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Where this listing comes from

From a public listing board (Unstop).

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