At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
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Job Description
The work
Key Responsibilities
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Platform Architecture & Strategy
Define and maintain the enterprise Workfront roadmap aligned with business and operational objectives.
Design scalable Workfront architectures that support project management, resource management, intake, demand management, and portfolio governance.
Establish platform standards, best practices, naming conventions, and governance frameworks.
Evaluate and recommend new Workfront capabilities, features, and platform enhancements.
Develop long-term strategies for workflow automation, integration, and digital transformation.
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Workfront Administration & Configuration
Serve as the senior platform expert for Adobe Workfront administration.
Configure and maintain: Request queuesCustom formsProject templatesPortfolios and programsDashboards and reportsResource management settingsUser permissions and access models
Ensure platform performance, scalability, security, and compliance requirements are met.
Lead platform upgrades, releases, testing, and deployment activities.
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Workfront Fusion Automation
Design, build, and maintain Workfront Fusion scenarios and integrations.
Automate workflows across Adobe and third-party platforms.
Develop sophisticated automation solutions to reduce manual effort and improve data quality.
Implement monitoring, logging, alerting, and exception-handling processes for automation scenarios.
Optimize existing Fusion solutions to improve performance and reliability.
Create reusable automation frameworks and templates.
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Integration Architecture
Lead integration strategy between Workfront and enterprise platforms including: CRM systems (Salesforce, Dynamics)Marketing automation platformsDAM platforms (Adobe Experience Manager, Sitecore)ERP and finance systemsCollaboration tools (Microsoft Teams, SharePoint)Data and analytics platforms
Define API requirements and integration patterns.
Collaborate with IT teams and developers to implement secure, scalable integrations.
Ensure data integrity and consistency across connected systems.
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Business Process Optimization
Assess current-state processes and identify opportunities for automation and simplification.
Lead process-mapping workshops and future-state design sessions.
Translate business requirements into technical solutions.
Eliminate operational bottlenecks through workflow optimization.
Establish measurable operational improvements and success metrics.
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Reporting & Analytics
Design executive dashboards and operational reporting frameworks.
Experience in marketing operations, PMO, or enterprise transformation environments.
Experience integrating Workfront with Salesforce, Adobe Experience Manager, Sitecore, Marketo, Microsoft 365, or ServiceNow.
Knowledge of Agile, Lean, and change management methodologies.
Who they want
Qualifications
Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science
Certifications
Oracle Database 12c Administrator Certified Professional - OracleOracle
Required Skills
Adobe Workfront Fusion, Adobe Workfront Work Management Software, Agile Methodology, Data Integration, Data Modeling, Project Management
Language
English, English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Data and Analytics Delivery Management
Remote Type -
Hybrid
Work Shift -
Day Job (India)
What you get
Why join Genpact?
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.…
Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Genpact
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