Customer Support Internship

Skills this role screens for

The company

About the Company

Clapingo.com is a dynamic and innovative company dedicated to providing exceptional customer experiences. We are passionate about fostering talent and providing a supportive environment where individuals can grow and thrive. Join our team and contribute to a culture that values learning, collaboration, and customer satisfaction.

The work

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information and solutions to customer issues.
• Escalate complex problems to the appropriate internal teams.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Contribute to a positive and supportive team environment.

Who they want

Requirements

• Freshers with a strong desire to learn and grow in customer support.
• Excellent verbal and written communication skills.
• Ability to empathize with customers and provide patient assistance.
• Proficiency in using basic computer applications and eager to learn new software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Must be available for a 3-month work-from-home internship.