Customer Support Associate

Skills this role screens for

About the role

Highspring India is hiring for a Customer Support Associate! • Company Name: Highspring India, formerly known as Vaco Binary Semantics LLP • Work Location: Noida • Type: Permanent Job • Shifts: Morning Shift • Days: 6 Days • Designation: Customer Service Associate Function Related Activities/Key Responsibilities You will serve as the key account manager for the mapped accounts, serving as their primary point of contact for all inquiries and ensuring timely updates on service activations. Your role will involve acting as a liaison to address all their concerns within a 24-hour timeframe, including managing calls and emails. To qualify for this role, you must demonstrate proven experience in a similar field. Core Responsibilities • Handle end-to-end management of customer accounts. • Establish and maintain strong relationships with customers. • Act as the main point of contact for assigned customer accounts. • Respond to incoming customer inquiries and resolve issues promptly. • Make outbound calls to update customers on account information and address concerns. • Identify and address customer concerns, resolving issues to the satisfaction of both the customer and the company. • Collaborate with internal teams to ensure timely resolution of customer problems. • Stay informed about the company's products and services. • Provide information to customers about product features, benefits, and usage. • Maintain accurate and detailed records of customer interactions and transactions. • Update customer account information as needed. • Measure and monitor customer satisfaction levels. • Implement strategies to enhance customer satisfaction and loyalty. • Communicate effectively with customers, both verbally and in writing.