Posted today
Customer Insights Analyst
Pay
Salary (undisclosed)
Location
Bangalore, India
On site
Apply by
10 Nov
6 days left
Skills this role screens for
Opens on Lowe's Companies Inc.'s site. Sign in first and we keep it in your pipeline.
Still studying?Paid data internships open nowAbout the role
Lowe's is hiring for the role of Analyst, Customer Insights!
The work
Responsibilities of the Candidate
•
Analyze Customer feedback, NPS, CSAT data to understand in-market trends and what needs to improve Customer experience using Media Platform / Social media reports / dashboards using Media capabilities.
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Work with our US (Mostly) retail team to assist them in driving various reporting / analysis needs and identifying appropriate methodologies to provide actionable insights for Experience Metrics.
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Identifying the appropriate universe and multivariate analysis to identify key customer trends and insights – Segmentation, Bayesian Networks, Factor analysis etc.
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Synthesize disparate sources of data—primary and secondary to develop cohesive stories, trends and insights that will drive strategic decision making across the enterprise.
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Leverage available information across workstreams to help connect dots and provide holistic insights on Customer Experience trends and Strategy.
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Work with the data operation teams to enhance data capabilities and develop tools to improve ease of access to data and BI for the broader organization.
Who they want
Requirements
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1-3 Years Hands on experience with Customer Experience Analytics / Customer Analytics / Customer Insights.
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Master's degree in economics / Statistics / Analytics or MBA in Marketing.
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Hands on experience in Media Platform, SQL, Tableau, Hadoop, Python.
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Hands-on Analytics Experience of building Statistical / Mathematical models and multivariate analysis like Segmentation, Logistic Regression, Bayesian Networks, Factor analysis, Conjoint analysis, etc.
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Familiarity with experience platforms like Medallia or Qualtrics with understanding of data and functionalities.
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Ability to apply Analytical tools and techniques to extract insights from Structured and Unstructured data.
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Consulting Skills - Ability to impact business decisions through analytics and research.
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Hands on experience in creating Executive level audience ready presentations to tell impactful stories.
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Excellent communication skill to connect with people from diverse background and experience.
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Experience in working with text data would be an advantage.
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Experience in working with Customer Experience or Voice of Customer Metrics will be a good to have.
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Familiarity with retail industry and key concepts.
Where this listing comes from
From a public listing board (Unstop).
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