CRM & Business Coordinator

Responsibility • Manage and maintain accurate CRM, lead, client, and sales pipeline records. • Coordinate with the sales team on lead follow-ups, updates, and pipeline tracking. • Manage client communication, account coordination, follow-ups, and day-to-day requirements. • Act as a bridge between clients and internal teams to ensure smooth execution. • Schedule and coordinate client calls, meetings, reviews, and follow-ups. • Track client requirements, pending tasks, and action items through to timely closure. • Maintain client records, trackers, reports, proposals, and presentations. • Identify and resolve gaps in CRM, sales, and client data. • Support client retention and business growth through strong relationship management and identifying repeat-business opportunities. • Maintain strict confidentiality of client and Company information. • Support CRM and account management process improvements and take up other responsibilities assigned by management. • Travel occasionally for official meetings or client interactions, as required. Requirements • 3–5 years of experience in CRM, Sales Coordination, Client Servicing, or Account Management. • Strong communication, coordination, and relationship-management skills. • Highly organised, detail-oriented, and proactive with a strong follow-up mindset. • Comfortable managing multiple leads, clients, and priorities simultaneously. • Experience with CRM tools, spreadsheets, trackers, and reporting. • Experience with D2C, e-commerce, or digital marketing is preferred. What we Offer • Permanent remote work • High-ownership role working directly with the Founder • Exposure to both business and creative sides of the agency • Fun and supportive team culture • Growth opportunities to learn and develop your skills • Opportunity to make a real impact on growing e-commerce businesses