Client Director

Skills this role screens for

About the role

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.

The work

About the Role

We are preparing for a potential new strategic partnership with a Canadian grocery retailer and are discreetly building capability ahead of final commercial approval. This role will establish and lead the client relationship from inception, shaping the account strategy, operating model and long-term value plan.

The work

What You'll Be Doing

You will provide overall leadership for the proposed partnership, connecting client priorities, commercial performance and team delivery.

• Define and deliver the long-term vision and strategy for the client account.
• Build and own senior stakeholder relationships at executive level.
• Drive revenue growth, profitability and overall account performance.
• Lead and develop a high-performing multidisciplinary team.
• Identify opportunities for account expansion and increased client value.

Who they want

What We're Looking For

You'll bring strategic client leadership, strong commercial judgement and the ability to build a new partnership with clarity and credibility.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

• Experience leading large-scale retail or CPG client relationships.
• A track record of driving commercial outcomes and revenue growth.
• Confidence operating with senior and executive stakeholders.
• Team-building capability across multidisciplinary groups.
• Customer-first strategic thinking combined with disciplined execution.

What you get

Benefits at dunnhumby Canada

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

• Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
• Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
• Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
• Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
• Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.