Branch Sales Executive

Skills this role screens for

The work

Job Roles and Responsibilities

• Customer Service: Welcome customers, understand their needs, and suggest suitable footwear based on size, comfort, style, and budget.
• Product Knowledge: Explain product features, brands, quality, pricing, offers, and discounts to customers.
• Sales Achievement: Achieve daily, weekly, and monthly sales targets set by management.
• Product Demonstration: Show suitable footwear options, assist with trials, and help customers make purchasing decisions.
• Cross-Selling and Upselling: Recommend additional products, accessories, and premium footwear to increase sales.
• Store Display: Maintain proper footwear arrangement, size-wise placement, product display, and visual merchandising.
• Stock Management: Check stock availability, maintain proper size-wise stock, and report shortages or damaged products to the Store Manager.
• Billing and Payments: Support accurate billing, cash handling, and payment collection as per company procedures.
• Customer Relationship: Maintain good customer relationships and handle customer queries and complaints professionally.
• Store Maintenance: Keep the sales floor, footwear racks, trial areas, and customer service areas clean and organized.
• Teamwork: Coordinate with the Store Manager and team members to ensure smooth store operations.
• Reporting: Follow company policies, attendance procedures, and daily sales reporting requirements.
• Promotional Activities: Inform customers about ongoing offers, schemes, and promotional campaigns.
• Customer Satisfaction: Ensure customers receive a positive shopping experience and encourage repeat purchases.
• Discipline and Compliance: Follow company rules, grooming standards, uniform requirements, and assigned duties.

Also

Key Performance Indicators (KPIs)

• Daily and monthly sales target achievement.
• Conversion rate and average bill value.
• Units per transaction (UPT).
• Customer satisfaction and service quality.
• Cross-selling and upselling performance.
• Stock accuracy and store presentation.
• Attendance, punctuality, and discipline.

Who they want

Required Skills

• Good communication and customer-handling skills.
• Basic knowledge of footwear products and brands.
• Sales negotiation and convincing skills.
• Target-oriented approach.
• Teamwork and willingness to learn.
• Basic billing and POS system knowledge.