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Posted today

Associate Technical Support Engineer

Pay

Salary (undisclosed)

Location

Bangalore, India

On site

Apply by

22 Oct

13 days left

Skills this role screens for

linux command lineit service desk supportcustomer serviceshell scriptingpythonentry level

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About the role

Red Hat is hiring for the role of Associate Technical Support Engineer!

The work

Responsibilities of the Candidate

  • Provide technical assistance to learners by responding to incoming service requests and live chats about Red Hat Online Learning system.
  • Assist students with understanding our Red Hat Online Learning system and course content, and course-related guided lab exercises.
  • Create and support virtual trainings.
  • Apply hotfixes to course content or lab environments.
  • Collaborate with other members of the Red Hat training teams to resolve issues for our students.
  • Assist curriculum developers on building and deploying cloud images for training lab exercises.
  • Deploy updated or new course content into the Red Hat Online Learning system.
  • Perform quality assurance testing on lab content produced by the Red Hat Training Curriculum Development team.
  • Attend team and organisational meetings regularly and actively participate in discussions, sharing relevant updates, ideas, and feedback.
  • Continuously expand your knowledge of Red Hat solutions.

Who they want

Requirements

  • Bachelor's degree or equivalent experience in the enterprise IT industry.
  • Excellent written and verbal English communication skills.
  • Premium customer service skills and prior customer-focused role experience for at least 2 years.
  • Ability to work across multiple time zones.
  • Command-line expertise in Red Hat Enterprise Linux.
  • Active Red Hat Certified System Administrator (RHCSA) in Enterprise Linux, Ansible or OpenShift or Red Hat Certified Developer in Cloud Native Applications or AI certification.
  • Red Hat Certified Engineer (RHCE) in one of the specialisations is an advantage.
  • Shell scripting experience is an advantage.
  • Basic Python knowledge.
  • Ability to learn new technologies, tools, and processes quickly.
  • Ability to work effectively with global and cross-functional teams.
  • Willingness to work across multiple time zones as part of a global 24x5 support environment.

Red Hat

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Where this listing comes from

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