Technical Account Manager - OpenStack

Skills this role screens for

About the role

Red Hat is hiring for the role of Technical Account Manager - OpenStack! Responsibilities of the Candidate: • Perform technical reviews & share knowledge to proactively identify & prevent issues • Understand your customers' technical infrastructures, hardware, processes, and offerings • Perform initial or secondary investigations and respond to online and phone support requests • Deliver key portfolio updates and assist customers with upgrades • Manage customer cases and maintain clear and concise case documentation • Create customer engagement plans & keep documentation on customer environments updated • Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings • Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success • Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases • Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle • Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption • Establish and maintain parity with Red Hat’s platform & cloud technologies strategy • Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas • Travel to visit customers, partners, conferences, and other events as needed • Requirements: • Bachelor's degree in science or a technical field; engineering or computer science • Competent reading and writing skills in English • Ability to convey information to customers in a clear and concise manner • Ability to effectively manage and grow existing enterprise customer and partner relationships by delivering best-in-class support • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation • Upstream involvement in open source projects (patches submitted for upstream) is a plus • Indian citizenship or authorization to work in India • Red Hat OpenStack Platform - RHOSP • Fundamental understanding of the OpenStack, Container architecture, and administration experience across all working components • Deep understanding and troubleshooting skills on OpenStack core components. • Deployment and troubleshooting experience of Openstack cluster on bare metal or non-bare metal environments. • Planning, Designing, and implementation of Openstack products on various hardware. • Technical and Deep understanding of Ceph cluster storage and its functionalities. • Experience with Linux operating system installation, configuration, upgrade, and maintenance. • Technical knowledge of the Red Hat OpenShift Container Platform and its components is a plus.